Extending the Customer Journey: Video Consulting with MEHRKANAL
by I. Melaschuk (comments: 0)
The Videochat Manager is one of the current developments of MEHRKANAL. With this tool, especially for brand companies with decentralized sales structures, customer conversations can be conducted digitally.
Extending distribution channels digitally
The video consultation can be carried out from any location and end device. Without complicated installation and time-consuming registration processes. This reduces the distance to the customer and existing decentralized sales structures are extended by an additional communication channel.
Few Klicks up to the personal online consultation
Interested persons and customers can find the call for video consultation on the website through call-to-actions and request a consultation appointment. The appointment confirmation for the agreed time is sent and the consultant simply sends an e-mail with the access link to the consultation interface before the meeting.
An intuitive user interface allows the sales partner to process the video consultation requests, confirm the appointment and start the consultation with one click.
The advantages of the Videochat Manager at a glance:
- Cooperative and scalable
- End-device-independent and compatible with smartphone, tablet or a stationary PC
- Security through GDPR conformity
- Location-independent personal consultation
- Use as an integrable stand-alone solution or in a comprehensive marketing platform for a large number of sales partners
In addition, MEHRKANAL offers further suitable innovative solutions for the digital customer journey. These include digital tools such as newsletters or individual display campaigns.
Source: MEHRKANAL GmbH
Touch point, Customer journey, Video, Call to action (CTA)